Effective Date: December 8, 2024

At Portabill Property Management, we strive to provide high-quality services to our users. This Refund Policy explains the circumstances under which refunds may be granted and the process for requesting them. Please read it carefully before subscribing to our services.

1. Subscription Plans

Portabill offers subscription-based services with the following options:

• Monthly Plan: A subscription that renews every month.
• Yearly Plan: A subscription that renews annually.

2. Refund Eligibility

Refunds are granted under the following conditions:

• Technical Issues: If you experience technical issues that prevent the use of our services, and our support team is unable to resolve them within a reasonable timeframe.
• Duplicate Charges: If you are accidentally charged more than once for the same subscription.
• Cancellation Before Renewal: If you cancel your subscription before the next billing cycle, no refund is issued for the remaining period but you won't be charged for the next cycle.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• Partial usage of a subscription (e.g., canceling mid-month for a monthly plan or mid-year for a yearly plan).
• Change of mind or lack of use of the service.
• Failure to cancel the subscription before the renewal date.
• Violation of our Terms and Conditions.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team via email at [email protected] or phone at +91 8921098571.
2. Provide the following details:
   • Your registered email address.
   • Subscription plan (Monthly or Yearly).
   • Reason for requesting the refund.
   • Transaction ID or payment receipt.
3. Our team will review your request and respond within 5-7 business days.

5. Refund Method

If your refund request is approved, the refund will be processed using the original payment method. It may take up to 10 business days for the refund to reflect in your account, depending on your payment provider.

6. Cancellation Policy

You can cancel your subscription at any time by accessing your account settings or contacting our support team. Cancellations will take effect at the end of the current billing cycle, and no further charges will be applied.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

• Email: [email protected]
• Phone: +91 8921098571

By subscribing to Portabill Property Management, you agree to this Refund Policy. If you do not agree, please refrain from using our services.